1. This website is operated by charliescards4u.co.uk Where these terms and conditions use terms such as "we", "us" and "our" they refer to Charlies Cards 4 U.
2. We offer this website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website.
3. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions.
4. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.
GENERAL CONDITIONS
5. We reserve the right to refuse service to anyone, for any reason, at any time.
6. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices.
7. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website.
8. Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein.
9. All designs with digital fonts presented use a standard set of typography, we do not swap or change our fonts as this would be detrimental to our integrity. All fonts used by Charlie cards 4 U have been licensed for commercial use and so no copyright is intended in their use.
ONLINE STORE TERMS
10. Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website.
11. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.
12. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.
13. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:
i) The item you have ordered is out of stock
ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
iii) There has been a pricing or product description error
iv) There is a system or procurement failure
v) You have failed our customer validation checks
14. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.
15. Your order will only be accepted by us once your goods have been dispatched.
16. We don’t operate a formal rush order service. If you require a card urgently we would recommend contacting us before paying for the order, for if the request is for a date that we cannot accommodate we reserve the right to decline the sale/cancel the order. We will not be liable for the missing of customer deadlines if these are not brought to our attention prior to placing the order.
17.You reserve the right to cancel your order up to 12 hours after placing it, after which time, you will be unable to cancel any order, unless under special circumstances and at our discretion. We rely on the customer to ensure all spelling and grammatical information is present and correct for any and all personalised additions to their cards - we are not liable for any misspellings or mistakes made in this process and so ask that you kindly check your information before submitting your order to us. Orders cannot be changed once submitted.
18.To protect your goods in transit, all items are very carefully packaged and leave us in excellent condition. In the unlikely event that items are damaged in transit, you must report the damages to us within 24 hours of receiving your order. Any damages reported to us after this time frame will be classed as damaged after arrival (not due to courier) and subsequently will not be replaced, unless the buyer can prove the damage was due to a mistake made by Charlies Cards 4 U in the design process.
19. Once within the delivery network Charlies Cards 4 U cannot be responsible for delivery timescales.
MODIFICATIONS TO OUR SERVICE AND PRICING
20. Prices for items are subject to change without notice.
21. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you.
22. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service.
DELIVERY
23. As all of my lovely cards are handmade to order, they can take between 7-10 days to be dispatched and then delivery timings are added on top of this. Opting for one of the faster delivery options does not change dispatch estimation timings, only the delivery method.
ORDER CANCELLATION
24. If you wish to cancel an order you have placed you must contact us within 12 hours - this is due to the nature of personalised goods and the fact that every card is made to order.
25. Where items have not been dispatched prior to a cancellation request, our refund policy will apply.
LIABILITY AND INDEMNITY
26. We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
27. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
JURISDICTION
28. These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.
ENTIRE AGREEMENT
29. These terms and conditions combined with our published Privacy Policy (also available through this website) and Refund Policy (also available through this website) constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.
GENERAL
30. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
31. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.